Support
IPTV support by Live Chat, in English and French
Live Chat is the fastest way to reach us: trial logins, orders, setup and stream problems all go through it. Email works too.
Live Chat
Enter your mobile number to start. Your chat history stays with that number, so you can come back on any device.
Every day, 9 a.m. to midnight Eastern
Open Live ChatQuick fixes to try first
One channel frozen, others fine
Switch to that channel's backup or another quality in the list. If it stays down, send us the channel and time.
Every channel buffers
Restart the device and the router, then run the line check. If the floor is low, try a network cable or the 5 GHz band.
Short pause every few minutes
Raise the player's buffer: in TiviMate, Settings, Playback, Buffer size, set it to Large.
Login error or 'expired'
Check the server address, username and password for typos, and that your plan has not ended. Send us a photo of the error.
TV guide empty
Refresh the EPG in the player's settings. A guide can take a few minutes to load the first time.
Slow menus and 4K stutter
Close other apps and clear the player's cache. An older stick may manage Full HD but not 4K.
What to send so we can fix it fast
- The channel name and the time it froze
- Your device and player app (for example Fire TV Stick 4K with TiviMate)
- Your line check result: the steady floor and consistency
- Wi-Fi or network cable
- A photo of any error message on screen
Support questions
How do I contact Best IPTV Stable support?
By Live Chat, every day from 9 a.m. to midnight Eastern, or by email at help@supportiptv.ca. Live Chat is faster for anything urgent, such as a channel that stopped during a game.
Is there a phone number?
No. We use Live Chat and email so you can send screenshots and copy login details without typing them out.
Is IPTV down right now?
If one channel stops, switch to its backup and tell us the channel and time. If every channel stops, restart the device and router and run the line check; if your line is fine, write to us in Live Chat and we check the servers.
Can you help me set up my device?
Yes. Tell us the device and the player app, and we send the steps. Most setups take under ten minutes.
Do you answer in French?
Yes. Live Chat and email are answered in English and French.