Last updated November 10, 2026

Refund policy

You can check the service before you pay and get your money back if it does not work for you. This is the whole policy, in plain language.

1. Free trial first

You can ask for a free trial that lasts 24 hours from the moment the trial login is sent. No payment or card is needed.

2. 7-day money-back guarantee

If you are not satisfied with your first paid subscription, contact us within 7 calendar days of activation for a full refund. Write to help@supportiptv.ca or in Live Chat with your order number and the email you ordered with. A short reason helps us improve, but it is not required.

3. What is not covered

Renewals after your first subscription, and accounts suspended for sharing a login beyond the number of screens bought.

4. How refunds are paid

Approved refunds are sent by Interac e-Transfer to the person who paid, normally within 3 business days of approval. The login is deactivated when the refund is sent.

5. Stopping later

After the first 7 days your access simply continues until the end of the period you paid for. Nothing renews on its own, so there is never anything to cancel.

Contact

Questions about this page? Write to help@supportiptv.ca or use Live Chat.