Last updated November 10, 2026
Privacy policy
This policy explains what personal information we collect, why, and how we protect it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec's Act respecting the protection of personal information in the private sector.
1. What we collect
Only what we need to deliver the service: the name, email address and mobile number you enter at checkout, your plan, number of screens, channel package and order number, and anything you write to us. Interac e-Transfer payments are handled by your own bank; we never see card numbers or banking passwords.
2. Who processes it
This website runs on Cloudflare. When you place an order, the details are sent through Google (Apps Script and Gmail) to our team so we can activate your subscription. Payments are received by our billing company, ITLOGY LLC.
3. How we use it
To activate and support your subscription, send your login by email or Live Chat, answer your messages and send service notices. We never sell or rent personal information.
4. Live Chat
Live Chat runs on our support system at supportiptv.ca. When you use it, it keeps your mobile number, your messages and any files you send, a random device identifier created in your browser, and the IP address you connect from, so it can show your chat history and confirm it is really you on a new device.
5. Cookies, analytics and the line check
This website sets no cookies, uses no analytics and no advertising trackers. The line check runs in your browser and stores nothing. During checkout, your browser tab keeps your order details in its own session storage so a refresh does not lose your payment instructions; they are removed when the order is sent or the tab is closed.
6. Retention and security
We keep order records and chat history only as long as they are needed for the service and our legal obligations, and protect them with access controls and encrypted connections (HTTPS).
7. Your rights
You can ask to see, correct or delete your personal information, or withdraw consent, by writing to help@supportiptv.ca. We answer within 30 days. Our person in charge of the protection of personal information can be reached at the same address. You can also complain to the Office of the Privacy Commissioner of Canada or, in Québec, to the Commission d'accès à l'information.
Contact
Questions about this page? Write to help@supportiptv.ca or use Live Chat.