Contact
Write to us, or talk to us in Live Chat
One team answers everything: questions before you buy, setup help, orders, refunds and copyright notices, in English or French. Live Chat is fastest; email is best for anything that can wait or needs an attachment.
Live Chat
Every day, 9 a.m. to midnight Eastern. Best for trials, setup and a channel that stopped during a game.
Go to Live ChatAnswered in the order received, during the same hours. Best for receipts, screenshots and anything that is not urgent.
Pick the right subject
Each link opens your email app with the subject filled in, so your message reaches the right place first time.
Question before buying
Channels, devices, screens or payment: ask before you pay.
An order or a payment
Include your order number (BS-) and the email you ordered with.
What to include so we can help fast
- Your order number, if you have one
- The device and player app, for setup questions
- The channel name and the time, for a stream problem
- A photo or screenshot of any error message
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